Return policy

At Pktrendify, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 7 days of delivery for a full refund. We believe in providing our customers with the best shopping experience possible, and that includes making returns as easy as possible.

To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number. Please note that the item must be in its original condition and packaging, with all tags and labels intact.

Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything checks out, we will process your refund within 3 business days. Please note that the refund will be issued to the original payment method used for the purchase.

It's important to note that certain items are not eligible for return due to hygiene reasons or other restrictions. These items include but are not limited to underwear, swimwear, and earrings. Additionally, personalized or customized items cannot be returned unless they are defective or damaged.

If you receive a defective or damaged item, please contact our customer service team within 3 days of delivery. We will arrange for a replacement or refund, depending on the availability of the product.

We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. However, if you receive an item that is significantly different from what was described or pictured on our website, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and make your shopping experience with Pktrendify a positive one.